Refund, Resale & Cancellation Policy

1. Bus Operator Dynamic Cancellation Policy (API Provider Driven)

When a passenger cancels a regular confirmed bus ticket booked on Olubook, the cancellation charges, deduction percentages, and refund amounts are determined directly by the respective Bus Operator / GDS API Provider (e.g., BDSD Travel API) in real time. Olubook executes the cancellation strictly according to the operator's live API response.

* Note: Operator cancellation policies vary by route and bus type. The exact slab applicable to your specific booking is visible on the ticket confirmation and Manage Booking page.

2. Partial Seat Cancellation Terms

If you have booked multiple seats in a single PNR (e.g., 3 seats: L1, L2, L3) and wish to cancel only specific seats while keeping others active:

• Operator Discretion: Whether partial cancellation is permitted depends entirely on the respective bus operator's GDS API configuration. Most private and state operators allow partial seat cancellations, while select promotional or festival tickets may mandate full booking cancellation.
• Refund Calculation: If partial cancellation is supported, cancellation penalties apply solely to the specific seat(s) being cancelled, and the proportionate refund is credited to your original payment source.
• Revised M-Ticket: An updated electronic M-Ticket reflecting only the remaining active seats is instantly generated and resent to your WhatsApp and registered email.

3. Passenger Late Arrival & "No-Show" Policy

• The booking is marked as a "No-Show" by the bus operator.
• Under national transport guidelines, No-Show bookings are strictly non-refundable (0% refund).
• Olubook holds no legal or financial liability for passengers missing their scheduled bus due to traffic delays, metro delays, or arriving at incorrect boarding landmarks.

4. Operator Service Cancellation & 100% Full Refund Guarantee

If a bus trip is cancelled directly by the transport operator due to:

• Mechanical failure, engine breakdown, or vehicle fitness inspection failure;
• Natural calamities, floods, landslides, extreme weather, or road blockages;
• Civil unrest, state border closures, strikes, or administrative curfew orders;

Passengers are entitled to a 100% Full Refund of the ticket fare. Olubook automatically triggers the complete refund to the original payment source as soon as the operator system records the cancellation.

5. Bus Ticket Resale Marketplace Rules

6. Escrow Buyer Protection & 100% Refund Guarantee

When a buyer purchases a ticket on the Resale Market:

• The payment is held securely in Olubook Escrow until the trip is successfully completed.
• Once sold, the original seller is strictly barred from cancelling the ticket with the bus operator.
• Dispute Resolution: If the bus is cancelled by the operator, or if the seller wrongfully attempts to claim the seat, the buyer receives a 100% instant refund from the Escrow pool, and the fraudulent seller is permanently banned.

7. Refund Processing Timelines & Mode of Credit

All refunds are processed directly back to the Original Payment Source via our payment aggregators (Razorpay / PhonePe):

8. Refund Inquiries & Escalation

For any questions regarding cancellation status, refund discrepancies, or bank UTR numbers: