Shipping & Digital Delivery Policy
Effective October 2026 • Governing electronic M-Ticket issuance, boarding pass transmission, and fulfillment timelines.
1. Nature of Service & Zero Physical Shipping
Olubook (Business Name / Entity: B.K. ENTERPRISE) is an online travel booking and digital ticket resale platform. All products, including intercity bus tickets, resale tickets, airline bookings (Coming Soon), and hotel vouchers (Coming Soon), are 100% electronic services (Digital Goods).
No physical items, paper tickets, or courier packages are dispatched. There are zero shipping or courier charges applicable on any booking.
2. Modes of Digital Delivery
Upon successful payment confirmation via our payment gateway, your electronic tickets are delivered across multiple digital channels:
WhatsApp Delivery
Instant M-Ticket with PNR, Bus Operator Contact, and Boarding Point Google Maps pin.
SMS Confirmation
Direct SMS dispatch containing PNR, Seat Numbers, and Operator Helpline to the passenger's mobile.
Email E-Ticket
Printable PDF Tax Invoice and Official Boarding Pass delivered to the registered email address.
3. Delivery Timelines
Digital delivery is INSTANT (within 5 to 60 seconds) following successful authorization of payment by the bank or UPI network.
In rare instances of telecommunication network latency, please allow up to 10 minutes for SMS delivery. You can always view and download your active ticket immediately from the "My Trips" / "My Bookings" section on Olubook.
4. Assistance on Non-Receipt
If money has been debited from your account but you did not receive your confirmation SMS or email:
- Log in to your Olubook account and check the "My Bookings" tab.
- Reach out to our 24x7 Support Desk at [email protected] or WhatsApp Support at +91 9898157573 with your payment transaction ID.