Terms & Conditions

1. Acceptance of Terms & Eligibility

By accessing, browsing, or utilizing the services provided on Olubook (operated under registered business name B.K. ENTERPRISE; website: olubook.com and associated mobile web applications), you confirm that:

• You are at least 18 years of age and possess the legal authority to enter into a valid, legally binding agreement under the Indian Contract Act, 1872.
• If you are booking tickets on behalf of other individuals (co-travelers), you warrant that you are authorized to represent them, and it is your sole responsibility to communicate all terms, boarding guidelines, and cancellation rules to them.
• You accept and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund & Cancellation Policy.

2. Service Description & Role of Olubook (Intermediary Status)

Olubook operates strictly as an Online Technology Platform & Intermediary within the meaning of Section 2(1)(w) and Section 79 of the Information Technology Act, 2000. Olubook functions under two distinct capacities:

3. Limitation of Liability & Platform Disclaimers

• Timeliness & Delays: The bus not departing or arriving on time due to traffic conditions, breakdowns, route diversions, or operator delays.
• Staff Conduct: The attitude, rudeness, unprofessional behavior, or misconduct of the bus driver, conductor, helper, or operator ground staff.
• Vehicle Condition & Amenities: The cleanliness, hygiene, physical seat condition, or non-functioning of onboard amenities such as Air Conditioning (A/C), Wi-Fi, Charging Sockets, Water Bottle provision, Reading Lights, or TV screens.
• Luggage Loss or Theft: Any loss, theft, damage, burglary, or misplacement of passenger baggage, luggage, or personal belongings loaded in the bus cabin or luggage boot.
• Seat or Coach Reallocation: The bus operator changing the bus type, renumbering seats, or altering the boarding/dropping point due to unforeseen operational exigencies.
• Operator Service Disruptions: Trip cancellations, route modifications, or service breakdowns caused by road blockages, natural disasters, strikes, vehicle fitness failures, or administrative orders.

4. Baggage Allowance & Prohibited Articles Policy

To ensure safety and comfort for all co-passengers, luggage transport is governed by standard intercity coach regulations:

* The bus operator holds full statutory rights to inspect suspicious baggage and offload passengers carrying contraband or unauthorized hazardous materials without refund.

5. Passenger Reporting Time & Code of Conduct

• Reporting Time (Mandatory): Passengers must report at the designated boarding point at least 15 to 30 minutes prior to the scheduled departure time. Intercity buses run on tight highway schedules and will not wait for delayed passengers.
• No-Show Penalty: If a passenger fails to arrive on time and misses the bus, the booking will be treated as a No-Show, entitling the passenger to 0% refund.
• Identity Verification: Passengers must produce an official Government-issued Photo ID (Aadhaar Card, Voter ID, Driving License, or Passport) matching the passenger name on the digital M-Ticket/Boarding Pass.
• Onboard Conduct: Smoking, tobacco chewing, consumption of alcohol, or unruly behaviour towards co-passengers or crew is strictly prohibited. The operator reserves the right to deboard unruly passengers immediately.

6. Female Passenger Safety & Reserved Adjacent Berth Policy

• When a female passenger books a berth, the immediate adjacent berth on the 2-seater/double sleeper side is marked as "Reserved for Women".
• Male travelers are strictly prohibited from booking or occupying seats reserved adjacent to a lone lady traveler.
• If a male passenger circumvents the system or misrepresents gender during booking, the bus operator and Olubook hold the legal right to reassign the seat or cancel the booking without liability.

7. Bus Ticket Resale Marketplace Rules & Fair Pricing Guarantee

• Only bus tickets booked directly through Olubook with verified PNRs can be listed for resale. Flights, trains, movies, and external tickets cannot be resold.
• 60-Minute Cutoff Window: Resale tickets remain listed on the marketplace until 60 minutes prior to the scheduled departure time. At the 60-minute mark, unpurchased listings automatically expire to ensure buyers have adequate travel time.
• Unsold Ticket Terms: If a listed ticket remains unsold upon reaching the cutoff window, Olubook bears no financial liability. The original ticket remains 100% valid under the seller's name for travel, or the seller may cancel it under the bus operator's standard cancellation policy in "My Trips" before departure.

8. Escrow Buyer Protection & Seller Payouts

When a traveler purchases a resale ticket on Olubook:

• The buyer's payment is held securely in Olubook Escrow until the trip is completed.
• Funds are only released to the seller's verified UPI ID after the bus journey is completed without any dispute.
• If the seller attempts to board the bus fraudulently or deny access to the legitimate buyer, the seller's payout is immediately forfeited, their account is permanently blacklisted, and the buyer receives a 100% instant refund.

9. Two-Tier Customer Support & Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology (Intermediary Guidelines) Rules, 2021, Olubook operates a transparent 2-Tier Grievance Redressal Mechanism:

10. Governing Law & Exclusive Jurisdiction

These Terms and Conditions shall be governed by, interpreted, and construed exclusively in accordance with the substantive and procedural laws of the Republic of India. In the event of any legal claim, suit, or judicial proceeding arising out of or in connection with the platform, services, or bookings, the competent courts located in Gir Somnath, Gujarat, India shall possess sole and exclusive jurisdiction.